Frequently asked questions

The questions we get asked most

If yours is not here, write to hello@dancemin.com. We answer within 24 hours, and recurring questions end up on this page.

Getting started

From the first account to opening registrations.

How long does it take to put my schedule online?
Allow around twenty minutes for a typical week and opening registrations. There is nothing to install.
Can I import my dancers?
Yes. Import your existing file so you do not have to re-enter your database.
Is guided setup available?
Pro includes a guided setup of around thirty minutes. Starter is designed for self-service, and we answer by email within 24 hours if you get stuck.
Do I need a credit card to create an account?
No. Put a class online and open registrations without giving a card.

Roles, levels and waitlists

The balance that separates dance classes from general bookings.

How do you manage leaders and followers?
Natively. Each class has a quota and waitlist per role. When a leader drops out, a leader is notified.
What if my practice does not use those words?
Create your own labels and the whole platform uses your vocabulary.
Can I limit the size of a waitlist?
Yes, class by class.
Can the waitlist run without me?
Yes. On autopilot, a free spot goes to the first dancer of the right role.

Payments

Stripe, cards, wallets, cash, transfers and reminders.

Do I keep my Stripe account?
Yes. Funds arrive directly with you and never pass through us.
Which payment methods are accepted?
Cards, Apple Pay, Google Pay, transfer, cash and pay in three through Klarna.
What about dancers who pay cash in class?
Record cash in one tap from your phone and keep the dancer balance accurate.
How do reminders work?
Up to three reminders go out automatically before you have to write anything.
Can I collect in several currencies?
Yes. 92% of dancers prefer paying in their own currency.

Festivals and workshops

Passes, workshops, roles, levels and the door.

Can I sell multi-day passes?
Yes. Build each pass with its scope, price, dates and quota.
Do levels and roles work for workshops?
Yes, exactly as they do for a weekly class, workshop by workshop.
How does check-in work on the day?
Scan a QR code from a phone. Entry is validated in real time and attendance stays accurate workshop by workshop.
Can a dancer buy for a partner?
Yes. Buying for someone else is supported, with the right person attached to the place.
What happens to attendees after the festival?
They remain in your database with their history, level and role.

Data and compliance

Hosting, GDPR, exports and card data.

Where is the data hosted?
In Europe.
Is Dancemin GDPR compliant?
The platform handles consent, erasure and export, and a data-processing agreement is available.
Can I export everything?
Yes, at any time, including after cancellation.
Do you store dancers’ card details?
No. Stripe alone processes card data.

Plans and cancellation

The same features, two ways to pay.

What is the difference between Starter and Pro?
Features are identical. Starter takes 2%. Pro costs €59 per month billed annually or €69 monthly, with no platform fee.
What does the 2% apply to?
The total paid through the platform, including tax, before Stripe fees.
How can I evaluate Pro before switching?
Starter gives you every feature with no fixed fee, so you can evaluate the complete platform on your own classes.
Is there a volume cap on Starter?
No.
Can I change plans?
Yes, either way and at any time.
What if I stop?
Cancel with no exit fee or notice period, and take all of your data with you.

A question with no answer here?

Write to hello@dancemin.com. We answer within 24 hours, in English or French.

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